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Dynatrace (Experience Analytics Mobile) 🧪

ⓘ  This integration is only available for accounts with Experience Analytics Mobile.

Category: Application Performance Management

What to expect

This integration will help you to assess how performances affect your customer's experience. Combine the Dynatrace technical data with the behavioral data surfaced from Contentsquare to uncover and prioritize the issues that have the greatest impact on your customer experience and revenue. 

What are the differences between App and Web?

See Dynatrace web documentation here. 

  Web App
Integration process Mainly automated and handled via configuration on the Contentsquare Console Requires involvement from your mobile app development team

What to send to Contentsquare 

    Value Data Type
User Identifier Type of unique identifier, commonly used on a site, app, or online service, in order to identify a specific user. It may be a username, account number, email address, phone number, CRM ID, loyalty system ID, or whatever you use to identify your users.  000007ca-7a97-4c39-a443-47880911e9cd text

Implementation

If you do not have Experience Monitoring please scroll down to view alternative implementation methods using Dynamic Variables.

Both these implementation methods require Experience Monitoring:

iOS

1. Send the Dynatrace sessionID to Contentsquare using the secured User Identifier API (requires Experience Monitoring).
Use the following code to send a user identifier:
Contentsquare.sendUserIdentifier("any_identifier")
JavaScript Example: 
Contentsquare.sendUserIdentifier("000007ca-7a97-4c39-a443-47880911e9cd")
2. Find replays in Contentsquare based on Dynatrade sessionID
ios implemntation.png

Android

1. Send the Dynatrace sessionID to Contentsquare using the secured User Identifier API (requires Experience Monitoring). Use the following code to send a user identifier: 
Contentsquare.sendUserIdentifier("any_identifier")
JavaScript Example:  
Contentsquare.sendUserIdentifier("000007ca-7a97-4c39-a443-47880911e9cd")
2. Find replays in Contentsquare based on Dynatrace sessionID.  ios implemntation.png

Alternative Implementation

This method allows you to send your user identifier using Dynamic Variables if the User Identifier API is not available to you via Experience Monitoring.

1. Use Dynamic variable API as follows:

Key  Value Data Type
APM_DD_SessionID 000007ca-7a97-4c39-a443-47880911e9cd Text

See relevant Dynamic variable docs: ( iOS ) ( Android )

2. Use the analysis context to filter replays in Contentsquare using the key "APM_DD_SessionID" and the "SessionID" as input in the value field:

dynamic id.png