CS Live is available for customers on our Pro and Enterprise plans.
If you are experiencing issues while using CS Live such as login or loading problems, follow these steps to troubleshoot:
- Confirm that you are on the latest version of Chrome and update if necessary.
- Clear cache/cookies—As a temporary workaround, you can also try using CS Live in an incognito window.
- Update to the latest version of CS Live, by deleting and reinstalling the extension.
- Temporarily disable all Chrome extensions. If this works, reinstall one or a few at a time until you can isolate which extension is causing the issue.
- Temporarily disconnect from the VPN, if you’re using one.
Still experiencing issues? Please reach out to our Support team.