Session Replay list view

The Session Replay list view helps you navigate your list of replays, apply filters to isolate replays relevant to your needs, and sort replays by various criteria such as session duration, frustration score, or user activity. This article explains how to use the Session Replay list view to filter, sort, and analyze your session replays effectively. 

1. Analysis context: Select the device, date range, and segment. The list of sessions is updated according to the chosen analysis context. It's recommended to first select your analysis context and then use the filters to narrow your results.

2. Filters: 

• Select a page or page group
  • Single URL: Copy-paste your URL and pull up all the sessions where that URL was viewed.
  • Page on the Fly: Define a page on the fly by selecting a URL rule (URL component and conditions). You'll pull up all the sessions with the rule you've defined.
  • Page from a mapping: Select a Page from a Mapping to display all the sessions with the selected page.
• Filters
  • Page event: You can choose to display only replays where a specific event was identified. They are as flexible as anything you can do with Javascript. They correspond to pageview, click, hover, specific text input, text copied or typed, expanded/collapsed element, existence or state of elements on the page, aka banner showing, number of items in cart, page load over X seconds or failed/successful page load, etc.
  • Latest replays: filter to sessions collected yesterday and today.
  • Duration of the session: Set an average duration for your sessions and display only those that match the selected duration.
  • Number of pageviews viewed: Determine how many URLs should be seen by your users on average.
  • The user ID (CS): It relies on CS assigned user ID. The user ID corresponds to the one created by Contentsquare and does not involve Personally Identifiable Information (PII).

• Filters:
• Path: where users have or haven't navigated, including Viewed page, Landing page, and Exit page.
• Session: refine your data based on broader details about the session, including New/Returning users, Geolocation, Session duration, and Number of page views.
• Behavior: actions performed or experienced by users during their session, including Clicked element, Event, and Rage click.
• Technology: technology used during a session, including User ID (Contentsquare), Device, Browser, Browser size, and Operating system.
• Surveys: sessions where a survey response occurred, including a reaction response and Net Promoter Score®.
• Experiment: sessions based on inclusion in an experiment, including Unbounce page and variant (not including Surveys), and AB Tasty campaigns.

3. Show by:

• Session, pageview, user.
  • Session: the list will display each individual session.
  • Pageview: the list will display sessions by individual pageview and each replay will start on that pageview. Use this alongside selecting segments or conditions in the analysis context (e.g. a specific "page viewed") to help filter your results.
  • User: the list will display replays by individual user. Use this to see sessions by user.
• Sort your sessions by Frustration score, oldest to newest, session duration, number of URLs viewed. Contentsquare collects up to 10 million sessions.

4. Each session bar is composed of:

• Play button to watch the session, or "Replay" if already watched. 
• Session context (Session date and time, screen size, country, visitor ID and browser used).
• User's time If you hover over the date and time next to a replay, you'll see the user's date and time being displayed. This is very useful to understand if the user was connected at a time the server was overloaded.

Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.