The User Lookup page lets you search for personal data associated with individual users of your site, based on an email address or unique User ID (if applicable). When a search is performed, we generates a report which allows you to view and delete the data connected with the user. You can also use this page to request a log of Team Members on your account who have performed User Lookup searches in the past.
Contentsquare can only associate users with an email address if those users shared their email address through a survey response that gave consent to connect their responses.
The option to look up user data based on a User ID is only applicable if your site has passed unique User IDs via User Attributes. If your site has never implemented User Attributes, then searching by User ID isn't necessary. This ID is different than the Site ID you see in your "Sites & Organizations" page.
Before you begin
- Personal information shown within Heatmaps and Session Replays are not linked to the User Lookup feature.
- A User Lookup can also be performed through the Responses API.
- If you would like to lookup an individual with multiple email addresses or multiple users, a separate lookup request will need to be submitted for each email address. In contrast, multiple User IDs can be looked up in the same request.
- User IDs sent through the Identify API are case-sensitive, so confirm whether or not your IDs include upper or lower case characters when submitting a User Lookup request.
- Only team members with Account Owner, Admin, or Write permissions can perform User Lookup.
- Contentsquare cannot run a User Lookup report on behalf of your site.
How to use User Lookup
1. Click on your account icon in the top right and select Organization settings from the drop-down menu.
2. Click on User Lookup.
3. Select the Organization to search in the drop-down menu.
4. Enter the details of the user you would like to lookup.
If your site has not implemented User Attributes, then you only need to search via the DATA SUBJECT EMAIL. The DATA SUBJECT USER IDS fields will look for user data based on a unique User ID that was passed to Contentsquare through the Identify API (used with the User Attributes feature). If your site has never implemented User Attributes, the DATA SUBJECT USER IDS field can be ignored.
If your site has implemented User Attributes, you should look up both the DATA SUBJECT USER ID and DATA SUBJECT EMAIL to ensure all relevant data is found. User IDs are searched on a per-site-basis, so if a user has requested a lookup across multiple sites on your account, you'll need to submit a User Lookup request for them on multiple sites.
5. Click Submit Request.
You will be presented with a modal asking you to confirm.
Once a request is submitted, please allow up to 24 hours to receive the results via email if any are found. You can then manage the data as needed or forward the results email to the user who requested the info, so they can review and delete the data Contentsquare had collected on them.
6. Click Submit New Request to look up another email address or User ID using the User Lookup feature.
How to view the Request log
Contentsquare Account Owners can request a log of every Contentsquare team member that has performed a User Lookup in their respective accounts. The report is currently only available in CSV format.
Visit your User Lookup page and click Download Log As CSV to view the report.