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How to use Session Replay Summaries

Session Replay Summaries are available on our Pro and Enterprise plans. Accessing this feature requires an account Admin user to agree to Contentsquare’s AI Service Schedule.

Session Replay Summaries help you quickly decide which replays to watch, by using Generative AI to give you a summarized breakdown of what happened during a replay, including:

  • A quick summary of user behavior in a session replay
  • Summarized key friction points encountered in the session
  • Links to specific examples of friction points

Session Replay - Summaries Example.png

How to use session replay summaries

Note: Can’t access replay summaries? It likely means the AI Service Schedule hasn’t been accepted on your Contentsquare account. See the ‘Accessing session replay summaries’ section below for more details.

You can access two types of replay summaries:

  • Individual summaries
  • Group summaries

Individual summaries

Get a summary of a single replay to review key insights, journeys, and potential issues.

Access these by:

  • Clicking the ‘sparkle’ icon on a replay from the list
  • Clicking the ‘Summarize’ button when watching a replay

Group summaries

Group summaries use the first 10 replays from your list to summarize behavioral patterns and highlight key friction points across the group.

Access these by:

  • Clicking the ‘Summarize replays’ button from the top right of the replay list. The replays analyzed will appear highlighted.

Tip: Refine your group summaries

Summarize a different group of replays by narrowing down which 10 are displayed first. Update the analysis context, focus on a specific page, apply a filter, show your favorites, or use the column sorting to change the scope of replays being summarized.

About the replay summaries

Each replay summary includes the following sections:

  • Key insights: Bulleted summaries of user behavior found in the replay.
  • Potential issues: Information about potential issues or friction encountered by the user with time-coded links allowing you to jump to specific moments of interest in the replay.
  • Detailed journey: Use the arrow icon(s) to expand user journeys details detected in the replay. Review user behavior and click the time-coded links to watch back the specific moment of interest.

Additionally, use the ‘thumbs up/down’ icons to leave us feedback about the replay summary.

Accessing session replay summaries

Note: Accepting the AI Service Schedule, referenced below, applies to all projects (including any created in future) on your Contentsquare account and is effective for all existing and future AI product(s), feature(s), and service(s) provided (depending on those purchased as part of your plan).

In order to access replay summaries you must accept the AI Service Schedule. This can only be done by an Admin user on your account, following the steps below:

1. Navigate to Session Replay and from the right-hand panel click 'Get started'.

2. Review the linked AI Service Schedule, check the box and click ‘Accept'.

Session Replay Summaries - AI terms screen.png

FAQs

I don't know who the Admin users are on my account, how can I find out?

You can contact your Customer Success Manager, or ask your internal team to identify the Admin users on your Contentsquare account.
You can learn more about user management and permissions here.

How can I share the AI Service Schedule with my legal team for review?

You can share the direct link to the AI Service Schedule here: https://contentsquare.com/legal/service-schedule-cs-ai 

Do Session Replay Summaries work on projects with personal data masking applied?

Yes, as the input used for session replay summaries does not rely on masked data. Learn more about how personal data masking works with Session Replay.

Is it possible to disable Session Replay Summaries from displaying on my Contentsquare project?

Yes, account Admins are able to enable/disable Session Replay Summaries from the Console, on a per project basis. Go to 'Console' > 'Modules & Features', then next to the 'AI' row click 'Access'. Then simply toggle on or off 'Enable Session Replay Summaries' for the project to control visibility of the feature in that project.

Which AI models is Contentsquare using?

Please refer to our AI Model List for information on the models used for each generative AI feature in the Contentsquare platform, as well as Contentsquare’s Sub-processors List for more information about what data is processed by Contentsquare AI feature.

What data is sent to AI models?

For session replay summaries specifically, we are currently sending the following data to the AI model as part of a prompt:

  • Project-related data, such as website name, website URL.
  • Field-related data: industry, subindustry, subindustry category.
  • Data related to the user environment: such as the os or the device type.
  • Data related to the user session itself such as the session time, its duration, the URLs visited during the session. For example:
    • For each pageview, we send events that the user performed on the page including user clicks, frustration events (e.g. rage clicks). We also send technical data such as Core Web Vitals metrics and technical errors (e.g. Javascript errors, API errors).
    • Aggregated data about the URLs visited during the session. This allows the comparison between the user experience during the session and the "average" experience. This includes: traffic volume (visits, pageviews), behavioral metrics (bounce rate, exit rate, etc), and core web vitals metrics.

Where can I learn more about the Privacy, Security and compliance of Contentsquare’s AI features?

Please visit our Trust Portal for further details.