Session Replay Summaries help you quickly decide which replays to watch, by using Generative AI to give you a summarized breakdown of what happened during a replay, including:
- A quick summary of user behavior in a session replay
- Summarized key friction points encountered in the session
- Links to specific examples of friction points
How to use session replay summaries
Note: Can’t access replay summaries? It likely means the AI terms haven’t been accepted on your Contentsquare account. See the ‘Privacy and security’ section below for more details.
There are two types of replay summaries:
-
Group summaries: highlight key friction points and summarize behavioral patterns that appear across a set of up to 10 sessions. Access this by:
- Clicking the ‘Summarize replays’ button from the top right of the replay list
-
Individual summaries. Access these by:
- Clicking the ‘sparkle’ icon on a replay from the list
- Clicking the ‘Summarize’ button when watching a replay
About the replay summaries
Each replay summary includes the following sections:
- Key insights: Bulleted summaries of user behavior found in the replay
- Potential issues: Information about potential issues or friction encountered by the user with time-coded links allowing you to jump to specific moments of interest in the replay.
- Detailed journey: Use the arrow icon(s) to expand user journeys details detected in the replay. Review user behavior and click the time-coded links to watch back the specific moment of interest.
Additionally, use the ‘thumbs up/down’ icons to leave us feedback about the replay summary.
Privacy and security
In order to access replay summaries you must accept the AI terms. This can only be done by an Admin user on your account, following the steps below:
1. Navigate to Session Replay and from the right-hand panel click 'Get started'.
2. Review the linked terms and conditions and click 'Accept'.
FAQs
I don't know who the Admin users are on my account, how can I find out?
You can contact your Customer Success Manager, or ask your internal team to identify the Admin users on your Contentsquare account.
You can learn more about user management and permissions here.
How can I share the terms and conditions with my legal team for review?
You can share the direct link to the terms and conditions here: https://contentsquare.com/legal/service-schedule-cs-ai
Is it possible to disable Session Replay Summaries from displaying on my Contentsquare project?
Yes, account Admins are able to enable/disable Session Replay Summaries from the Console, on a per project basis. Go to 'Console' > 'Modules & Features', then next to the 'AI' row click 'Access'. Then simply toggle on or off 'Enable Session Replay Summaries' for the project to control visibility of the feature in that project.
Are you training AI models with data?
No, we are not training any 3rd party AI models with session replay summary data. Our internal teams will however be reviewing usage feedback and generated summaries to improve the quality of our services.
What AI services are you using?
Please refer to this document (under Third-Party Sub-processors section) for more information about what data is processed by Contentsquare AI features. Please refer to this document for the latest information on which AI models are being used for specific features in the Contentsquare platform.
What data is sent to AI models?
In general, Contentsquare AI features are not intended to process personal data. Users should ensure that they do not include personal data as part of any Inputs submitted.
To the extent that any personal data is shared with the third party model in limited instances, Contentsquare has signed a data processing agreement with each AI provider that includes additional security measures, transfer mechanisms, prohibition of data reuse for model improvements or any other purposes, and where possible, a “Zero Data Retention” policy.
For session replay summaries specifically, we are currently sending the following data to the AI model as part of a prompt:
- Project-related data, such as website name, website URL.
- Field-related data: industry, subindustry, subindustry category.
- Data related to the user environment: such as the os or the device type.
- Data related to the user session itself such as the session time, its duration, the URLs visited during the session. For example:
- For each pageview, we send events that the user performed on the page including user clicks, frustration events (e.g. rage clicks). We also send technical data such as Core Web Vitals metrics and technical errors (e.g. Javascript errors, API errors).
- Aggregated data about the URLs visited during the session. This allows the comparison between the user experience during the session and the "average" experience. This includes: traffic volume (visits, pageviews), behavioral metrics (bounce rate, exit rate, etc), and core web vitals metrics.