The Users view gives you actionable insights into your user base with comprehensive analytics. Quickly identify and count active users or purchasers, understand geographic and device distributions, and determine which users matter most even before diving into their sessions.
The User list view
The User list view displays key user information:
Identity: By default, the hashed CS User ID is displayed; this is a unique 15-digit identifier.
You can configure the unique identifier with a universally unique identifier (UUID) such as your CRM user id or hashed email.
First seen: Date and time of the user's first session
Last seen: Date and time of the user's most recent session
Country: Last country where the user completed a session
Device: User's most recent session device
Browser: Last type of browser used by the user
Browser version: Last browser version used by the user
Platform: The Operating system (OS) used during the user’s last session
Platform version: The Operating system (OS) used during the user’s last session
Number of sessions: Total number of sessions
Select which information to display using the Customize columns option.
Filter your Users list
With starter segments in ‘Users’, you can quickly find relevant data and explore your users' behavior.
Find the starter segments at the top of the page. Clicking on a segment will apply the condition to the data table.
The available segments are:
All Users: Users who have had at least one session
Repeat Users: Users who have had more than one session
Purchasers: Users who have completed an e-commerce transaction
Identity: Users with a defined unique identifier
Click on a user row to open the side panel and view user properties.
Note: The Analysis Context filters users with at least one session matching the conditions set.
Analyze complete user journeys with Identify
Set up the identify API to leverage the Identify feature so you can:
- Analyze the complete path of users across your website. Match users to their previous sessions even if they have visited your site on different devices or browsers, or if they clear cookies.
- Discover actionable insights and segment on user groups you want to analyze. For example, you can filter out internal users for better data clarity.
- Export the data into your other tools (such as CRM or marketing software) for further action. For example, targeted email campaigns.
- Troubleshoot issues reported by users.
1. See how to implement the identify API to attach your own unique identifier to a user.
2. After implementing the identify API you will see the 'Identify' filter option and you can filter by:
- is any
- is defined
- is not defined
- equals
- does not equal
- contains (filters based on user identifies containing the string defined in the text box)
- does not contain
3. Click 'Apply' to view the filtered list.
Understand the context behind user actions
Understand user behavior by directly viewing session replays. Click on the replay icon in the ‘number of sessions’ column.
Decide which replays to watch, by using Generative AI to give you a summarized breakdown of what happened during a replay.
Click ‘Summarize with AI’ to view the individual session replay summary.
Click 'Summarize replays' to see the group replays.
Note: Group replay summaries is only available if you have implemented the identify API.
Learn more about How to use Session Replay summaries.