How to use Chat with Sense

Chat with Sense is an AI powered assistant within Contentsquare that helps you explore your data more easily and discover insights faster. Use Chat with Sense to ask analytics questions about your data and it will respond after performing an analysis for you.

Common use cases

Using Chat with Sense you can:

• Ask about the user’s journey through your website or app
• Ask about the performance of a page or campaign’s impact
• Ask how to use Contentsquare and get resources from the Help Centre
• Ask follow-up questions to refine your analysis
• Ask Chat with Sense to explain its reasoning and assumptions
  

How Chat with Sense works

Chat with Sense processes natural language input (for example, an analysis question you ask) and uses the most relevant supported capability within Contentsquare to perform an analysis, responding with visual guidance and explanations.

The supported capabilities used to analyze your data are:

• Journey Analysis
• Funnels
• Page Comparator
• Impact Quantification

When prompted with a question, Chat with Sense will:

• Open and launch an analysis on another Contentsquare capability.
• Use the most commonly used mapping on your project, unless you select a different one (available on Journey Analysis or Page Comparator).
• Adapt the analysis context (such as device, timeframe and segment).
• Apply the appropriate filter/s.
• Display the results of the analysis.
• Give you a written summary of the results.
• Respond to your follow-up questions.

How to use Chat with Sense

Go to the Chat with Sense chat bar on a supported capability, or click the global ‘Chat with Sense’ button (top right corner). Use one of the suggested prompts, or enter your own analytics question.

1. Navigate to a capability that supports Chat with Sense, or click the global Chat with Sense button (top right corner).

2. Click into the input field to select one of the common questions, or type your own.

3. Click ‘Ask’.

Ask a new question anytime and Chat with Sense can switch to a different capability to perform a new analysis.

Give your feedback

You can rate the responses by using the ‘Thumbs up’ or ‘Thumbs down’ buttons to help us improve the feature.

Example questions and prompts

• "Where are my users landing on my website?"
• "When users land on a product description page, do they exit the site after landing?"
• "Show me a funnel of people going from the blog pages to the checkout pages."
• "Compare the conversion rate of Paid Search versus Paid Social."
• "Where do people click when they are on the home page."

Guidelines for optimal responses

• Check you’ve selected the most appropriate mapping for your analysis.
• Be as explicit as possible when asking a question.
• Get more specific responses by asking follow-up questions.

Managing Chat with Sense access

Chat with Sense, along with other applicable Sense features, only becomes available once the Contentsquare AI Service Schedule has been accepted and if the feature has not been disabled in the Console.

Accepting the AI Service Schedule and enabling/disabling this feature can only be done by a Console Admin user. Learn more about this in our Introduction to Sense article.

FAQs

Is it possible to access all my previous chats?

It’s not currently possible to access all previous chats. Only when closing a single chat (using the 'x' icon) within the same session, can you reopen it using the global Sense icon (top right). Otherwise, if you delete your chat (using the trash icon) or close your browser tab, your conversation will be lost.

Where can I learn more about the Privacy, Security and compliance of Contentsquare’s AI features?

You can find more FAQs on our Overview of Sense article, or visit our Trust Portal for further details.

Does Chat with Sense support multiple languages?

Yes, Chat with Sense responds in the language set within your user profile.