Session Replay allows you to watch replays of sessions to understand how users interact with your site. It captures detailed user interactions like clicks, scrolls, and mouse movements, giving you valuable insights into your user's behavior. By seeing these interactions directly, you can quickly pinpoint issues, confirm hypotheses based on data analysis, and improve your product by addressing pain points.
With Session Replay, the visual representation of user journeys complements your analytics data. For example, your metrics may show users are dropping off at a specific step in a funnel and Session Replay can help you visually understand the reasons why this is happening.
Benefits of Session Replay
- Speed up bug resolution: By watching replays, your team can quickly see where things are going wrong, whether due to issues in the interface or technical bugs. This can significantly reduce the time it takes to resolve issues.
- Improve the user experience: Having access to visual feedback on how users navigate your site, you can make more informed decisions on features and design changes.
- Validate data with context: While analytics data can tell you what happened, session replays allow you to understand the context. Watching replays can help validate assumptions and ensure your insights lead to meaningful improvements.
Key Features of Session Replay
- Session Replay list view: The list view allows you to access replays for your user sessions. From this view you can sort and filter, enabling you to isolate specific sessions for review.
- Session Replay player: The player shows a user's session in a viewport, allowing you to see their real-time interactions with your site. The timeline at the bottom indicates periods of activity (clicks, scrolling, etc.) and inactivity.
- Event stream: The Event stream panel tracks all the events during the session replay, including clicks, gestures, API errors, and JavaScript errors. It provides detail in real time, helping you identify technical issues and observe user interactions.
- Snapshot and Zoning integration (Pro and Enterprise plans): Snapshots can be taken directly from the replay and reused for analysis in Zoning. This is useful for capturing key interactions or error states that need further investigation.
- Public link sharing: Session replays can be shared via public links, allowing non-Contentsquare users to view the replay without needing an account.