Contentsquare
Hi, how can we help?
Popular help topics: CS Live, Metrics List, Request an Integration

What's New? Releases & Updates Downloadable User Guides
Français

Articles in this section

  • Updated

Introduction to Insights

Insights is available on our Pro and Enterprise plans.

Insights highlights the pages and page zones with the most opportunities for improvement. 

Use Insights to better understand what causes friction on your pages with meaningful insights to help you identify areas of frustration. Investigate the source of insight-generating user behavior with Session replay and Zone paths. 

How to use Insights

360013691760_mapping.png

1. Select Insights from the main menu, then choose a mapping.

2. Set your Analysis context and you can also add an existing goal or set a new goal.

3. Identify page groups for potential improvements by checking the displayed insights along with their business impact. The displayed list of insights is ranked by their impact.

4. Use the Filter & sort insights panel to refine your results in the following ways:

  • By page group: Identify page groups with potential for improvement by examining the frustration score by page group.
  • By type of insights: Filter by all types of insights or select a specific insight.
  • Sort by: Arrange the insights based on impacted traffic, impact on goal, or lost conversions.

360013691760_insights.png

5. Below the filter menu, you can find a summary of the page optimization potential and insights

6. If available, click See replays on an insight to clickthrough to Session Replay and visualize the user interaction generating the insight on your site. For more details, see our Insights and Session Replay article.

7. If available, click Zone preview to visualize the zone affected by an insight.

Hover over the preview image and click on the eye icon to preview the page.