This feature requires Experience Monitoring, available on Enterprise plans, or as an add-on on Pro plans.
Take snapshots directly from the replay player to analyze user behavior. Use the snapshot capability to generate a Zone-based heatmap from any step in the journey.
The take a snapshot option is only available for Zonings based on Mappings.
Capture and save your snapshot
1. Navigate to a replay.
2. Hover the timeline at a point you wish to take a snapshot and click on 'Snapshot' button.
2. Select 'Save snapshot' in the slide-in that opens.
3. Select how you wish to save your snapshot:
- 'New zoning': Give it a name and click 'Save'.
- 'Existing zoning': Select the existing zoning you want to add the snapshot to in the drop-down menu and click 'Save'
4. A confirmation pop-up will appear, in which you have the option to open your new zoning directly.