How to find replays of a specific user based on their user identifier

The user identifier feature is available on Contentsquare Pro and Enterprise plans with at least a 50% Global Sampling Rate. Contact your CSM for more details.

Use the Session Replay module to find replays for a specific user based on a unique identifier. Use this feature to help investigate the root cause of issues detected in Session Replay and to identify user pain points.

What is the user identifier

A user identifier is a unique value used on websites, apps, or online services to identify a specific user.

For example:

User name
Account number
Email address

How do we encode data?

As these values are typically Personal Identifiable Information, from the moment the Tracking Tag is collecting the user identifier, we immediately encode the value using a hashing algorithm so that the information is hidden and can never be accessed.

Before being hashed, the collected value is first passed through the trim function and then tolowercase function. This means that searches are not case sensitive and leading/trailing space are not taken into account.

⚠️ To ensure legal compliance our policy is to avoid collecting/exposing personal data. It is your legal obligation to inform and if necessary collect consent from your users of such use of user identifier.

What is the difference between the CS user ID and user identifier?

CS user ID	User identifier
A number	An explicit identifier
Randomly generated	Supplied by end user
Anonymous data	Private/personal data
Stored as is in the database	Encoded data

How to implement a specific page event

Note: This is just one part of the user identifier implementation process. Your CSM will work with you to complete the whole process, including eligibility.

Collecting the user identifier value requires a trackPageEvent command and a pageEvent request. (A specific page event with additional characteristics is required):

specific prefix: @user-identifier@
- the prefix will route the request to the right place, no additional parameters are needed

Example:

window._uxa.push(['trackPageEvent','@user-identifier@hubert.blabath@oss.com']);

specific data processing:
- the data is immediately hashed (encoded in a one way format)
- the data is then stored in our database

How to use the user identifier in Session Replay

In the Session Replay module enter the value for your search into the user identifier search box. You can use multiple values for your search (for example: First Name, Last Name, email etc) however you can only use one value at a time in the search box.

Searches are not case sensitive. E.g. jon.snow@gmail.com is considered the same as Jon.Snow@gmail.com

Searches are space-sensitive and special character sensitive.

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