ⓘ This integration requires Datadog users to have Datadog RUM installed.

Category: Application Performance Management

This integration is only available for Web projects

What to expect

This integration will help you to assess how performances affect your customer's experience. You will be able to access Contentsquare session replays directly in your APM Dashboard in order to see exactly what a user was doing when an error occurred and combine the technical data of your APM with the behavioral data surfaced from Contentsquare to uncover and prioritize the issues that have the greatest impact on your customer experience and revenue. When identifying an issue in a Contentsquare session replay, you will also be able to find the link to the corresponding Datadog session so that you can investigate it further in your APM.

What we collect

Dynamic Variables

Key	Value	Data Type
APM_DD_SessionID	000007ca-7a97-4c39-a443-47880911e9cd	Text
APM_DD_Session Link	https://app.datadoghq.eu/rum/explorer?query=@session.id:000007ca-7a97-4c39-a443-47880911e9cd&tab=session&from_ts=1654777346000&to_ts=1654788146000&live=true	Text

What we send

Session replay

To properly make use of the replay feature you need to either have 100% collection ratio or ETR (Event Triggered replay), please talk to your CSM about this.

URL Example: https://app.contentsquare.com/quick-playback/index.html?pid=3771&uu=cc912cdb-ee03-a739-a659-ad2a5b1f08bb&sn=12&pvid=1&recordingType=cs&vd=dd

Implementation

Implementation Steps

Please go to the section How to request an integration to see the instructions to enable this integration. You can then return here once completed.

In order to use the full integration, please provide your Contentsquare CSM or support team with your DataDog login domain, for example: app.datadoghq.eu or app.datadoghq.com. There are other options also. This will allow you go from the Contentsquare session replay to the relevant DataDog session. See usage instructions below.

If you have already completed the step above then continue below.

Verifying it works

You can use the chrome extension to check the results are sent to CS

Note that it will only send this once per session on the very first pageview, so to test this you will need to delete cookies then reload.

You can then also check that you find the Contentsquare replay link inside Datadog by checking the following places:

Note that you will only see a replay link for those users who had session replay generated by Contentsquare.
The % depends on the ratio your account has, you can have that increased by talking to your CSM.

Go to RUM Analytics and filter by whatever you want, let’s say Errors:

After clicking on the relevant error spike that you would like to investigate you will see this:

Click on View events and you should get a list of the events:

Clicking on whichever one is chosen will show you this and then you can click on Go to View:

Inspect whatever you need to inspect there and then click on Go to Session:

Every Session that was collected should contain this Custom action:

After clicking on it you should find the replay link:

Link from Contentsquare to DataDog

Assuming you have already provided Contentsquare with the DataDog login domain, you can then check if the link from Contentsquare session replays works to DataDog by going to any replay session that was captured after the integration was enabled and do the following in the very first pageview of the session.

Click the 3 dots then Show variables

You will then see this popup. Click the DVAR tab and find the APM_DD_Session Link key which contains a link to DataDog. You can click Copy value and paste into your browser to open it. In the future this URL will be clickable.

This should then take you straight to the same session in DataDog:

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