Category: Chat
This integration is only available for Web projects
What to expect
With this integration you will be able to analyze visitors who have engaged or didn't with Drift chat during their session. Uncover what behaviors or journeys may be leading up to chat or uncover why some users engage with your Chatbot while others do not.
What we collect
Dynamic Variables
| Key | Value | Data Type |
| CH_DR_Chat Opened | true | Text |
| CH_DR_Chat Closed | true | Text |
| CH_DR_Welcome Message Opened | true | Text |
| CH_DR_Welcome Message Closed | true | Text |
| CH_DR_Away Message Opened | true | Text |
| CH_DR_Away Message Closed | true | Text |
| CH_DR_Campaign Opened | Campaign ID: {ID} | Text |
| CH_DR_Campaign Dismissed | Campaign ID: {ID} | Text |
| CH_DR_Campaign Clicked | Campaign ID: {ID} | Text |
| CH_DR_Campaign Submitted | Campaign ID: {ID} | Text |
| CH_DR_Slider Message Closed | Campaign ID: {ID} | Text |
| CH_DR_Playbook Fired | Campaign ID: {ID} | Text |
| CH_DR_Playbook Clicked | Campaign ID: {ID} | Text |
| CH_DR_Chat Started | Conversation ID: 3534352732 | Text |
| CH_DR_Conversation Button Clicked | Button Text: Yes and I want to speak with sales | Text |
Artificial Pageviews
In order to have artificial pageviews triggered for these options below, you will need to ask your Contentsquare CSM or Support to enable a feature which will allow these to be sent. Note that these are specifically for usage in the Journey Analysis module of the Contentsquare application.
| Trigger | Query String |
| Chat Opened | cs_drift=chat_opened |
| Chat Started | cs_drift=chat_started |
What we send
Session replay
To properly make use of the replay feature you need to either have 100% collection ratio or ETR (Event Triggered Replay), please talk to your CSM about this.
URL Example: https://app.contentsquare.com/quick-playback/index.html?pid=3771&uu=cc912cdb-ee03-a739-a659-ad2a5b1f08bb&sn=12&pvid=1&recordingType=cs&vd=dr
Implementation
Implementation Steps
Please go to the section How to request an integration to see the instructions to enable this integration. You can then return here once completed.
If you have already completed the step above then continue below.
Verifying it works
You can use the chrome extension to check the results are sent to CS
