What to expect

This integration will allow you to segment users and pages based on specific Foresee survey exposure, interactions, and NPS scores. A Contentsquare session replay link for collected users would also be available in the Foresee user details pane.

What we collect

Dynamic Variables

Key	Value	Data Type
FB_FS_Feedback Invite Displayed	Survey ID : {surveyID}	Text
FB_FS_Feedback Invite Submitted	Survey ID : {surveyID}	Text
FB_FS_Feedback Submitted	Survey ID : {surveyID}	Text
FB_FS_Feedback Displayed	Survey ID : {surveyID}	Text
FB_FS_Feedback Rating	{rating}	Number

FB_FS_Feedback Invite Displayed / Submitted

If no ID is available, variable values default to "true".

Artificial Pageviews

In order to have artificial pageviews triggered for these options below, you will need to ask your Contentsquare CSM or Support to enable a feature which will allow these to be sent. Note that these are specifically for usage in the Journey Analysis module of the Contentsquare application.

Trigger	Query String
Feedback Button Clicked	cs_foresee=feedback_displayed
Feedback Submitted	cs_foresee=feedback_submitted
Feedback Displayed	cs_foresee=feedback_displayed
Invite Displayed	cs_foresee=feedback_invite_displayed
Invite Submitted	cs_foresee=feedback_invite_submitted

What we send

Session replay

To properly make use of the replay feature you need to either have 100% collection ratio or ETR (Event Triggered replay), please talk to your CSM about this.

URL Example: https://app.contentsquare.com/quick-playback/index.html?pid=3771&uu=cc912cdb-ee03-a739-a659-ad2a5b1f08bb&sn=12&pvid=1&recordingType=cs&vd=copa

Implementation

Implementation Steps

Please go to the section How to request an integration to see the instructions to enable this integration. You can then return here once completed.

If you have already completed the step above then continue below.

Verifying it works

Note that depending on which ForeSee Survey type you are using, each will have it's own values sent to Contentsquare.

There is a difference between an auto-invite campaign and a user manually clicking on the Feedback link.

You can check that the data is being sent for your surveys by using the Chrome extension, it should look like the below:

This shows that an artificial pageview was sent when the feedback invite was presented and also a dynamic variable was sent with the feedback details.

This shows that an artificial pageview was sent when the feedback invite was submitted and also a dynamic variable was sent with the feedback details.

This shows that an artificial pageview was sent when the feedback popup was displayed after clicking the feedback link and also a dynamic variable was sent with the feedback details.

This shows that an artificial pageview was sent when the feedback popup was submitted and also a dynamic variable was sent with the feedback details.

It includes the ratings selected but only works for this type of survey, it does not work for auto-invite surveys.

In Contentsquare you can find these variables by searching like this:

If you are using the replay feature then you should see the ContentsquareReplay link in the User Data section of your survey responses in your ForeSee account.

Articles in this section

Verint (ForeSee)