Category: Voice of Customer
This integration is only available for Web projects
What to expect
This integration will help you to better contextualize customer feedback in your VOC with CS Contentsquare Session Replay. Contentsquare’s two-way integration with your VOC adds a visual layer to your Voice of Customer analysis, making customers’ feedback actionable by understanding real customer behavior and visualizing experiences through session replay and Contentsquare’s suite of advanced analytics tools. With an in-depth look at the behavior and in-page experience of these visitors, you can pinpoint specific website elements that cause customer struggle and take action faster to optimize the customer experience.
What we collect
|FB_IP_Feedback Displayed (All Surveys)||true||Text|
|FB_IP_Feedback Submitted (All Surveys)||true||Text|
In order to have artificial pageviews triggered for these options below, you will need to ask your Contentsquare CSM or Support to enable a feature which will allow these to be sent. Note that these are specifically for usage in the Journey Analysis module of the Contentsquare application.
What we send
To properly make use of the replay feature you need to either have 100% collection ratio or ETR (Event Triggered replay), please talk to your CSM about this.
URL Example: https://app.contentsquare.com/quick-playback/index.html?pid=3771&uu=cc912cdb-ee03-a739-a659-ad2a5b1f08bb&sn=12&pvid=1&recordingType=cs&vd=ip
Due to WebKit's official policy known as ITP (Intelligent Tracking Prevention) and Firefox's Enhanced Tracking Prevention, certain browsers block 3rd party cookies in iframes by default. If your survey appears in an iframe then by default we cannot support the following browsers or browser modes:
Chrome 83+ (only in Incognito)
Firefox 67+ (only in private browsing mode)
The solution is to enable iFrames Tracking for Zoning in the Contentsquare project settings, talk to your CSM or Support about this.
Note that if your survey is in a window popup or a new tab then the above does not apply.
Please go to the section How to request an integration to see the instructions to enable this integration. You can then return here once completed.
Please make sure to request that the iperceptions.com domain be whitelisted on your account by your CSM.
If you have already completed the step above then continue below.
Note that this integration supports both the iperceptions product and Emplifi VOC product.
Verifying it works