Category: Chat
This integration is only available for Web projects
What to expect
With this integration you will be able to analyze visitors who have engaged or didn't with Livechat during their session. Uncover what behaviors or journeys may be leading up to chat or uncover why some users engage with your Chat while others do not. Further, access Contentsquare Session Replay links directly from within Livechat so that your customer support teams can understand the full context behind your customers requests and chat sessions.
What we collect
Dynamic Variables
| Key | Value | Data Type |
| CH_LC_Invited To Chat (All Chats) | true | Text |
| CH_LC_Chat Started (All Chats) | true | Text |
| CH_LC_Chat Ended (All Chats) | true | Text |
|
CH_LC_Chat ID |
RGI5YCH3HL | Text |
|
CH_LC_Chat Visitor ID |
003123bf-5043-4055-4a2a-909deb8e82b2 | Text |
|
CH_LC_Chat Rating |
bad | Text |
Artificial Pageviews
In order to have artificial pageviews triggered for these options below, you will need to ask your Contentsquare CSM or Support to enable a feature which will allow these to be sent. Note that these are specifically for usage in the Journey Analysis module of the Contentsquare application.
| Trigger | Query String |
| Invited To Chat | cs_livechat=invited_to_chat |
| Chat Started | cs_livechat=chat_started |
| Chat Ended | cs_livechat=chat_ended |
What we send
Session replay
To properly make use of the replay feature you need to either have 100% collection ratio or ETR (Event Triggered Replay), please talk to your CSM about this.
URL Example: https://app.contentsquare.com/quick-playback/index.html?pid=3771&uu=cc912cdb-ee03-a739-a659-ad2a5b1f08bb&sn=12&pvid=1&recordingType=cs&vd=lc
Implementation
Implementation Steps
This integration requires the LiveChat V3 Javascript API. You can see the details here.
Please go to the section How to request an integration to see the instructions to enable this integration. You can then return here once completed.
If you have already completed the step above then continue below.
Verifying it works
You can use the chrome extension to check the results are sent to CS
