Category: Voice of Customer
This integration is only available for Web projects
What to expect
This integration will help you to better contextualize customer feedback in your VOC with CS Contentsquare Session Replay. Contentsquare’s two-way integration with your VOC adds a visual layer to your Voice of Customer analysis, making customers’ feedback actionable by understanding real customer behavior and visualizing experiences through session replay and Contentsquare’s suite of advanced analytics tools. With an in-depth look at the behavior and in-page experience of these visitors, you can pinpoint specific website elements that cause customer struggle and take action faster to optimize the customer experience.
What we collect
|SURVEY ON SEARCH
|FB_MO_Feedback Trigger Method
|SURVEY ON SEARCH
FB_MO_Goal Completion Rate
FB_MO_Customer Effort Score
|FB_MO_Form Completion Percentage
In order to have artificial pageviews triggered for these options below, you will need to ask your Contentsquare CSM or Support to enable a feature which will allow these to be sent. Note that these are specifically for usage in the Journey Analysis module of the Contentsquare application.
What we send
To properly make use of the replay feature you need to either have 100% collection ratio or ETR (Event Triggered replay), please talk to your CSM about this.
URL Example: https://app.contentsquare.com/quick-playback/index.html?pid=3771&uu=cc912cdb-ee03-a739-a659-ad2a5b1f08bb&sn=12&pvid=1&recordingType=cs&vd=mo
Please go to the section How to request an integration to see the instructions to enable this integration. You will need to let your Contentsquare CSM or support team know which features you want enabled for this integration based on this list:
You can then return here once completed.
If you have already completed the step above then continue below.
Access the integrations section in the survey settings
Verifying it works
You can use the chrome extension to check the results are sent to CS