Category: Voice of Customer
This integration is only available for Web projects
What to expect
This integration will allow you to segment OpinionLab responders in Contentsquare based on their responses, and investigate their user session replays from OpinionLab's Comment Stream.
Limitations
Due to WebKit's official policy known as ITP (Intelligent Tracking Prevention) and Firefox's Enhanced Tracking Prevention, certain browsers block 3rd party cookies in iframes by default. If your survey appears in an iframe then by default we cannot support the following browsers or browser modes:
Safari 12+
Chrome 83+ (only in Incognito)
Firefox 67+ (only in private browsing mode)
The solution is to enable iFrames Tracking for Zoning in the Contentsquare project settings, talk to your CSM or Support about this.
Note that if your survey is in a window popup or a new tab then the above does not apply.
What we collect
Dynamic Variables
| Key | Value | Data Type |
|
FB_OL_Feedback Displayed (All Surveys)
|
true |
Text
|
|
FB_OL_Feedback Submitted
|
Survey ID : {surveyID} |
Text
|
|
FB_OL_Response ID ({surveyID})
|
{responseID} |
Text
|
|
FB_OL_Overall Rating ({surveyID})
|
{rating} | Number |
|
FB_OL_Usability Rating ({surveyID})
|
{rating} | Number |
|
FB_OL_Design Rating ({surveyID})
|
{rating} | Number |
|
FB_OL_Content Rating ({surveyID})
|
{rating} | Number |
|
FB_OL_Custom Answer {#} Rating({surveyID})
|
{answerValueNumerical} |
Number
|
|
FB_OL_Custom Answer {#} ({surveyID})
|
{answerValue} | Text |
Artificial Pageviews
In order to have artificial pageviews triggered for these options below, you will need to ask your Contentsquare CSM or Support to enable a feature which will allow these to be sent. Note that these are specifically for usage in the Journey Analysis module of the Contentsquare application.
| Trigger | Query String |
| Feedback Submitted | cs_opinionlab=feedback_submitted_{surveyID} |
What we send
Session replay
To properly make use of the replay feature you need to either have 100% collection ratio or ETR (Event Triggered replay), please talk to your CSM about this.
URL Example: https://app.contentsquare.com/quick-playback/index.html?pid=3771&uu=cc912cdb-ee03-a739-a659-ad2a5b1f08bb&sn=12&pvid=1&recordingType=cs&vd=copa
Implementation
Implementation Steps
Please go to the section How to request an integration to see the instructions to enable this integration. You can then return here once completed.
Please make sure to request that the opinionlab.com domain be whitelisted on your account by your CSM.
If you have already completed the step above then continue below.
Please note you need to request that Verint (Opinion Lab) add the integration code into all of your survey comment cards that you wish to track with the integration. You will need to also do this for any future ones.
Verifying it works
In Contentsquare you can find these variables by searching like this:
