Category: Voice of Customer
This integration is only available for Web projects
What to expect
This integration will allow you to segment users who displayed and/or submitted Pulse Insights feedbacks, and splice their journeys into artificial page views based on feedback interactions. Replay links sent back to Pulse Insights as custom user attributes will allow you to further examine responding users' corresponding session replays.
What we collect
Dynamic Variables
Key | Value | Data Type |
FB_PI_Feedback Displayed
|
Survey ID : {surveyID} | Text |
FB_PI_Feedback Submitted
|
Survey ID : {surveyID} | Text |
Artificial Pageviews
In order to have artificial pageviews triggered for these options below, you will need to ask your Contentsquare CSM or Support to enable a feature which will allow these to be sent. Note that these are specifically for usage in the Journey Analysis module of the Contentsquare application.
Trigger | Query String |
Feedback Displayed
|
cs_pulse_insights=feedback_displayed_{surveyID}
|
Feedback Submitted
|
cs_pulse_insights=feedback_submitted_{surveyID}
|
What we send
Session replay
To properly make use of the replay feature you need to either have 100% collection ratio or ETR (Event Triggered replay), please talk to your CSM about this.
URL Example: https://app.contentsquare.com/quick-playback/index.html?pid=3771&uu=cc912cdb-ee03-a739-a659-ad2a5b1f08bb&sn=12&pvid=1&recordingType=cs&vd=copa
Implementation
Implementation Steps
Please go to the section How to request an integration to see the instructions to enable this integration. You can then return here once completed.
If you have already completed the step above then continue below.
Contact your Pulse Insights account manager and request that they start the process of enabling the latest Contentsquare integration on your surveys.
Verifying it works
You can use the chrome extension to check the results are sent to CS
If you are using the replay feature then you should see the ContentsquareReplay link in the survey responses in your Pulse Insights account.