Category: Voice of customer
This integration is only available for Web projects
What to expect
This integration will allow you to segment users based on interactions and given answers provided in Qualaroo feedbacks. Session replay links sent as custom user attributes back to Qualaroo allow for a further examination of specific users.
What we collect
Dynamic Variables
| Key | Value | Data Type |
|
FB_QR_Feedback Displayed
|
Nudge ID :{nudgeID} |
Text
|
|
FB_QR_Feedback Submitted
|
Nudge ID :{nudgeID}
|
Text
|
|
FB_QR_NPS Rating : NID : {nudgeID}
|
{ratingNumber} |
Number
|
|
FB_QR_questionVar : NID : {nudgeID}
|
{verbatimAnswer} | Text |
Artificial Pageviews
In order to have artificial pageviews triggered for these options below, you will need to ask your Contentsquare CSM or Support to enable a feature which will allow these to be sent. Note that these are specifically for usage in the Journey Analysis module of the Contentsquare application.
| Trigger | Query String |
|
Feedback Displayed
|
cs_qualaroo=feedback_displayed_{nudgeID}
|
|
Feedback Submitted
|
cs_qualaroo=feedback_submitted_{nudgeID}
|
What we send
Session replay
To properly make use of the replay feature you need to either have 100% collection ratio or ETR (Event Triggered replay), please talk to your CSM about this.
URL Example: https://app.contentsquare.com/quick-playback/index.html?pid=3771&uu=cc912cdb-ee03-a739-a659-ad2a5b1f08bb&sn=12&pvid=1&recordingType=cs&vd=copa
Implementation
Implementation Steps
Please go to the section How to request an integration to see the instructions to enable this integration. You can then return here once completed.
If you have already completed the step above then continue below.
Verifying it works
You can use the chrome extension to check the results are sent to CS
