What to expect

This integration will allow you to segment Zenloop responders based on submissions and NPS score, and investigate their session replays directly from Zenloop's responder properties and data exports.

What we collect

Dynamic Variables

Key	Value	Data Type
FB_ZL_Feedback Displayed	{surveyTitle} ({surveyID})	Text
FB_ZL_Feedback Submitted	{surveyTitle} ({surveyID})	Text
FB_ZL_Rating for Survey ID : {surveyID}	{surveyScore}	Number

Artificial Pageviews

In order to have artificial pageviews triggered for these options below, you will need to ask your Contentsquare CSM or Support to enable a feature which will allow these to be sent. Note that these are specifically for usage in the Journey Analysis module of the Contentsquare application.

Trigger	Query String
Feedback Displayed	cs_zenloop=feedback_displayed
Feedback Submitted	cs_zenloop=feedback_submitted

What we send

Session replay

To properly make use of the replay feature you need to either have 100% collection ratio or ETR (Event Triggered replay), please talk to your CSM about this.

URL Example: https://app.contentsquare.com/quick-playback/index.html?pid=3771&uu=cc912cdb-ee03-a739-a659-ad2a5b1f08bb&sn=12&pvid=1&recordingType=cs&vd=copa

Implementation

Implementation Steps

Please go to the section How to request an integration to see the instructions to enable this integration. You can then return here once completed.

If you have already completed the step above then continue below.

The code below should be merged with your existing Zenloop tag code.
Please do not copy paste it as is as you could overwrite what you have already.

Here are some points to consider:

In your Zenloop tag you probably have the the part shown in red below.
You need to add the Zenloop.recipient object above it, you may already have one so simply add to it.
If you dont have the properties part then add it, if you have it already then add to it.
Add the part you see in green.

The code

properties: {
    ContentsquareReplay: sessionStorage.getItem("ContentsquareReplay")
}

Verifying it works

This shows that an artificial pageview was sent when the feedback was presented and also a dynamic variable was sent with the feedback details.

This shows that an artificial pageview was sent when the feedback was submitted and also a dynamic variable was sent with the feedback details.

It includes the ratings selected and other options in the survey.

In Contentsquare you can find these variables by searching like this:

If you are using the replay feature then you should see the ContentsquareReplay link in the survey responses in your Zenloop account.

You can also see it in Zenloop data exports

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