What to expect

This integration will allow you to segment VOC responders based on their survey usage and answers. Furthermore, replay links sent to Refiner allow for further investigation of user specific experiences.

What we collect

Dynamic Variables

Key	Value	Data Type
FB_RF_Feedback Displayed	Form ID : {formID}	Text
FB_RF_Feedback Submitted	Form ID : {formID}	Text
FB_RF_Feedback Dismissed	Form ID : {formID}	Text
FB_RF_Feedback Closed	Form ID : {formID}	Text
FB_RF_Q_{question}	{answer}

FB_RF_Q_{question}

Refers to the survey answers sent upon submission.

Artificial Pageviews

Trigger	Value
Feedback Displayed	cs_refiner=feedback_displayed
Feedback Submitted	cs_refiner=feedback_submitted

What we send

Session replay

To properly make use of the replay feature you need to either have 100% collection ratio or ETR (Event Triggered replay), please talk to your CSM about this.

URL Example: https://app.contentsquare.com/quick-playback/index.html?pid=3771&uu=cc912cdb-ee03-a739-a659-ad2a5b1f08bb&sn=12&pvid=1&recordingType=cs&vd=copa

If you are using the replay feature then you should see the ContentsquareReplayLink in the survey responses of your Refiner account:

Implementation

Implementation Steps

Step 1

Please go to the section How to request an integration to see the instructions to enable this integration. You can then return here once completed.

If you have already completed the step above then continue below.

Step 2

If there are no pre-existing custom attributes

Add this code right after your Refiner tag initializes-

_refiner("addToResponse", {
ContentsquareReplayLink: sessionStorage.getItem("_cs_rl_rf")
});

If there are pre-existing custom attributes

Merge this attribute into your existing _refiner("addToResponse") function-

ContentsquareReplayLink: sessionStorage.getItem("_cs_rl_rf")

Final result should appear like so-

Verifying it works

You can use the chrome extension to check the results are sent to CS

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