Category: Voice of Customer
This integration is only available for Web projects
What to expect
This is a one way integration in which we do not collect data, but send back our replay link as a custom user attribute, allowing the VOC user to investigate user specific replay sessions.
What we send
Session replay
To properly make use of the replay feature you need to either have 100% collection ratio or ETR (Event Triggered Replay), please talk to your CSM about this.
URL Example: https://app.contentsquare.com/quick-playback/index.html?pid=3771&uu=cc912cdb-ee03-a739-a659-ad2a5b1f08bb&sn=12&pvid=1&recordingType=cs&vd=copa
Implementation
Implementation Steps
Step 1
Please go to the section How to request an integration to see the instructions to enable this integration. You can then return here once completed.
If you have already completed the step above then continue below.
Step 2

var intLink = sessionStorage.getItem("_cs_rl_br");
if (intLink) {
var _cnx = _cnx || [];
if(_cnx.filter(function(e){return (typeof(e)=="object"&&e.length==2&&e[0]=="customValue1")}).length==0){
_cnx.push(["customValue1", intLink]);
}
}
Verifying it works
The replay links would not appear in the Bizrate interface, but are available in raw data exports.