Category: Voice of Customer
This integration is only available for Web projects
What to expect
This integration will help you to better contextualize customer feedback in Coveo. Based on the dynamic variables captured from the survey questions and ratings, you can segment the Contentsquare data to try pinpoint specific elements that cause customer struggle and take action faster to optimize the customer experience.
What we collect
Dynamic Variables
| Key | Value | Data Type |
| FB_QB_Feedback Submitted | {Survey Name} | Text |
| FB_QB_Rate your experience with this site | 5 | Number |
Artificial Pageviews
In order to have artificial pageviews triggered for these options below, you will need to ask your Contentsquare CSM or Support to enable a feature which will allow these to be sent. Note that these are specifically for usage in the Journey Analysis module of the Contentsquare application.
| Trigger | Query String |
| Feedback Submitted | cs_qubit=feedback_submitted_{Survey Name} |
Implementation
Implementation Steps
Please go to the section How to request an integration to see the instructions to enable this integration. You can then return here once completed.
If you have already completed the step above then continue below.
Verifying it works
You can use the chrome extension to check the results are sent to CS
