Category: Contact Center

This integration is only available for Web projects.

What to expect

This integration sends Contentsquare Session Replay links to Invoca. For each phone call that occurred during a visitor’s web session, access the Contentsquare Session Replay link directly within Invoca’s platform.

What we collect

Dynamic Variables

What we send

URL of the Session Replay

URL Example: https://app.contentsquare.com/quick-playback/index.html?pid=3771&uu=cc912cdb-ee03-a739-a659-ad2a5b1f08bb&sn=12&pvid=1&recordingType=cs&vd=iv

Implementation

Implementation Steps

Please go to the section How to request an integration to see the instructions to enable this integration. You can then return here once completed.

If you have already completed the step above then continue below.

Step 2

In your Invoca account, you will need to configure a new Marketing Data Dictionary property.

Please add a new Marketing Data Dictionary property called csq_session_replay_url and make sure the Data Source Type is set to JavaScript Data Layer and the Data Source Name is set to this:

sessionStorage.ContentsquareReplayLink

Here is an example:

Verifying it works

You can use the Chrome extension to check the results are sent to CS