Category: Chat

This integration is only available for Web projects

ⓘ This is an early access beta integration

ⓘ Only the classic chat widget is fully supported in this integration. The new messenger widget does not have all the required features so is only partially supported.

What to expect

This integration will allow you to segment users based on their Zendesk chat interactions and reported experience.

What we collect

Dynamic Variables

Key	Value	Data Type
CH_ZD_Chat Opened	true	Text
CH_ZD_Chat Closed	true	Text
CH_ZD_Chat Started	true	Text
CH_ZD_Chat Ended	true	Text
CH_ZD_Chat Rating	Chat Rating {Bad/Good/Removed}	Text

Artificial Pageviews

In order to have artificial pageviews triggered for these options below, you will need to ask your Contentsquare CSM or Support to enable a feature which will allow these to be sent. Note that these are specifically for usage in the Journey Analysis module of the Contentsquare application.

Trigger	Query String
Chat Started	cs_zendesk=chat_started
Chat Ended	cs_zendesk=chat_ended

What we send

Session replay

To properly make use of the replay feature you need to either have 100% collection ratio or ETR (Event Triggered Replay), please talk to your CSM about this.

URL Example: https://app.contentsquare.com/quick-playback/index.html?pid=3771&uu=cc912cdb-ee03-a739-a659-ad2a5b1f08bb&sn=12&pvid=1&recordingType=cs&vd=copa

Implementation

Implementation Steps

Please go to the section How to request an integration to see the instructions to enable this integration. You can then return here once completed.

If you have already completed the step above then continue below.

Verifying it works

You can use the chrome extension to check the results are sent to CS

Users who were selected for collecting would also show a session replay link in Zendesk's chat tags but note that this will only work for the Classic WebWidget and not for the new Messenger Widget:

Articles in this section

Zendesk Chat 🧪