What to expect

This integration will allow you to segment users based on survey completions, and see their respective session replay links in the Zoho individual responses attributes. This is only relevant for embedded surveys. Feedbacks hosted on Zoho's domain are unsupported.

What we collect

Dynamic Variables

Key	Value	Data Type
FB_ZH_Feedback Loaded	true	Text
FB_ZH_Feedback Completed	true	Text

Artificial Pageviews

In order to have artificial pageviews triggered for these options below, you will need to ask your Contentsquare CSM or Support to enable a feature which will allow these to be sent. Note that these are specifically for usage in the Journey Analysis module of the Contentsquare application.

Trigger	Query String
On Survey Load	cs_zoho=feedback_loaded

What we send

Session replay

To properly make use of the replay feature you need to either have 100% collection ratio or ETR (Event Triggered Replay), please talk to your CSM about this.

URL Example: https://app.contentsquare.com/quick-playback/index.html?pid=3771&uu=cc912cdb-ee03-a739-a659-ad2a5b1f08bb&sn=12&pvid=1&recordingType=cs&vd=copa

Implementation

Implementation Steps

Please go to the section How to request an integration to see the instructions to enable this integration. You can then return here once completed.

If you have already completed the step above then continue below.

In the Zoho Survey Dashboard, go to Advanced Settings -> Custom Variables
Add a new custom variable with the following parameters and save-
1. URL Parameter: csreplaylink
2. Label: Contentsquare Replay Link