Category: Voice of Customer
This integration is only available for Web projects
What to expect
This integration will allow you to segment users based on survey completions, and see their respective session replay links in the Zoho individual responses attributes. This is only relevant for embedded surveys. Feedbacks hosted on Zoho's domain are unsupported.
What we collect
In order to have artificial pageviews triggered for these options below, you will need to ask your Contentsquare CSM or Support to enable a feature which will allow these to be sent. Note that these are specifically for usage in the Journey Analysis module of the Contentsquare application.
|On Survey Load||cs_zoho=feedback_loaded|
What we send
To properly make use of the replay feature you need to either have 100% collection ratio or ETR (Event Triggered Replay), please talk to your CSM about this.
URL Example: https://app.contentsquare.com/quick-playback/index.html?pid=3771&uu=cc912cdb-ee03-a739-a659-ad2a5b1f08bb&sn=12&pvid=1&recordingType=cs&vd=copa
Please go to the section How to request an integration to see the instructions to enable this integration. You can then return here once completed.
If you have already completed the step above then continue below.
- In the Zoho Survey Dashboard, go to Advanced Settings -> Custom Variables
- Add a new custom variable with the following parameters and save-
- URL Parameter: csreplaylink
- Label: Contentsquare Replay Link
Verifying it works
You can use the chrome extension to check the results are sent to CS
**The link appears cut off, but double clicking it allows for copying it in its entirety.