Introduction
Create JIRA tickets directly in Error Analysis to optimize workflows and help speed up troubleshooting.
View errors that tickets have already been created for, to avoid duplication and easily navigate directly to the Jira ticket through the link.
How to create a ticket
Ticket creation permissions
The creation of JIRA tickets can only be carried out by customer Admin, Expert or Analyst user roles.
Jira tickets can be created and viewed from the error side panel, and from the error full page.
- From Error Analysis, click onto an error to open the side panel.
- Click 'Send to Jira'.
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A Jira ticket form will open for you to complete the issue fields. The description field will be pre-populated with useful information such as the error's details (e.g. error type, group ID, name etc), and the URL to the Error in Contentsquare, for example.
- Note that the form details displayed are based on the 'Issue type' template configured in Jira.
- Click 'Send' when done.
Once you have sent the ticket, the error side panel will display a ‘Sent to Jira’ status and it won't be possible to edit the ticket details from Error Analysis.
Unsupported Jira fields
If you have information from Jira fields that are required but not supported (see comprehensive list of unsupported fields below) you will see this notification and a locked the create button as shown below.
All unsupported fields
- A custom field with a default value different than the expected type from the Jira API
- Custom fields
| Field Type | Field custom schema |
| Date time | com.atlassian.jira.plugin.system.customfieldtypes:datetime |
| Asset field | com.atlassian.servicedesk.assets-plugin:assetfield |
| Text field read only | com.atlassian.jira.plugin.system.customfieldtypes:readonlyfield |
| Versions | com.atlassian.jira.plugin.system.customfieldtypes:multiversion |
| Fix versions | com.atlassian.jira.plugin.system.customfieldtypes:multiversion |
- System fields
| Field type | Field key |
| Assignee | assignee |
| Components | components |
| Environments | environment |
| `Due date | duedate |
| Original estimate | timeoriginalestimate |
| Links | subtasks |
| Security level | security |
View the details of an existing JIRA ticket
- Open the error's side panel.
- Click 'View Jira tickets'.
- From the table you can select the 'View ticket' button to open up the ticket details directly in Jira.
FAQs
1. Can I reverse the Jira status in Error Analysis?
The Jira status is not reversible. Once a ticket is sent to Jira, the status will remain.
2. Can I edit the ticket in Error Analysis?
Once the ticket is sent, it can only be edited directly in Jira
3. Is Jira server supported?
No, only Jira cloud is supported.
4. Who sets up the JIRA integration?
The admin user of your account.