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Jira integration with Error Analysis

This feature requires Experience Monitoring, available on Enterprise plans, or as an add-on on Pro plans.

Introduction

ⓘ  You will need to implement the integration to use this feature

Create JIRA tickets directly in Error Analysis to optimize workflows and help speed up troubleshooting.

View errors that tickets have already been created for, to avoid duplication and easily navigate directly to the Jira ticket through the link.

How to create a ticket

Note: The creation of JIRA tickets can only be carried out by customer Admin, Expert or Analyst user roles.

Jira tickets can be created and viewed from the error side panel, and from the error full page.

1. Click on the '>' button to open the error side panel. 

Screenshot

2. From the error side panel (or error full page), click the 'Send to Jira' button.

Screenshot

3. Complete the form details. You can edit the title and description of the ticket to add information. 

Note: The form details displayed are based on the 'Issue type' template configured in Jira.

Screenshot 2023-03-16 at 16.51.07.png

4. The description field will be pre-populated with useful information such as the error's details (e.g. error type, group ID, name etc), and the URL to the Error in Contentsquare, for example.

Note: If you have information from Jira fields that are required but not supported (see comprehensive list of unsupported fields below) you will see this notification and a locked the create button as shown below. 

Exceptions.png

All unsupported fields

1. A custom field with a default value different than the expected type from the Jira API

2. Custom fields

Field Type  Field custom schema 
Date time com.atlassian.jira.plugin.system.customfieldtypes:datetime
Asset field com.atlassian.servicedesk.assets-plugin:assetfield
Text field read only com.atlassian.jira.plugin.system.customfieldtypes:readonlyfield
Versions com.atlassian.jira.plugin.system.customfieldtypes:multiversion
Fix versions  com.atlassian.jira.plugin.system.customfieldtypes:multiversion

3. System fields 

Field type  Field key
Assignee assignee
Components components
Environments environment
`Due date duedate
Original estimate timeoriginalestimate
Links subtasks
Security level security

5. Click 'Send'

6. Once you have saved the ticket, the error row will display the status ‘Sent to Jira’

Note: Once you have created the ticket you cannot edit the details in Error Analysis.

View the details of an existing JIRA ticket

1. Click on the '>' button to open the error side panel. 

2. Click 'View Jira tickets'

Screenshot

3. In the table you can select the 'View ticket' button to open up the ticket details directly in Jira.

errors-jira-view-tickets.png

FAQs

1. Can I reverse the Jira status in Error Analysis?

The Jira status is not reversible. Once a ticket is sent to Jira, the status will remain.

2. Can I edit the ticket in Error Analysis?

Once the ticket is sent, it can only be edited directly in Jira

3. Is Jira server supported?

No, only Jira cloud is supported.

4. Who sets up the JIRA integration?

The admin user of your account.