What to expect

Contentsquare's two-way integration with Gleap adds a visual layer of insights to your customer experience feedback. Bring your customer feedback to life by visualizing what happened before, during, and after a customer left feedback. Further, quantify the impact your digital experience issues are having on your bottom line and plug revenue leaks quickly.

What we collect

Dynamic Variables

Key	Value	Data Type
FB_GL_Feedback Submitted	true	Text
FB_GL_Feedback Type	BUG	Text
FB_GL_Feedback Widget Opened	true	Text

Artificial Pageviews

In order to have artificial pageviews triggered for these options below, you will need to ask your Contentsquare CSM or Support to enable a feature which will allow these to be sent. Note that these are specifically for usage in the Journey Analysis module of the Contentsquare application.

Trigger	Query String
Feedback Widget Opened	cs_gleap=feedback_widget_opened
Feedback Type	cs_gleap=feedback_type_{TYPE}
Feedback Submitted	cs_gleap=feedback_submitted

What we send

Session replay

To properly make use of the replay feature you need to either have 100% collection ratio or ETR (Event Triggered replay), please talk to your CSM about this.

URL Example: https://app.contentsquare.com/quick-playback/index.html?pid=3771&uu=cc912cdb-ee03-a739-a659-ad2a5b1f08bb&sn=12&pvid=1&recordingType=cs&vd=gl

Implementation

Implementation Steps

Please go to the section How to request an integration to see the instructions to enable this integration. You can then return here once completed.

If you have already completed the step above then continue below.

Verifying it works

You can use the chrome extension to check the results are sent to CS

In Gleap you can find the Contentsquare Replay Link by going to the Custom data section in the conversation.

You will then see an object like this with the link

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