Create JIRA tickets directly in Error Analysis to optimize workflows and help speed up troubleshooting. View errors that tickets have already been created for, to avoid duplication, and easily navigate directly to the Jira ticket through the link.
How to create a Jira ticket
Jira tickets can be created and viewed from the error side panel, and from the error full page.
1. Click on the '>' button to open the error side panel.
2. From the error side panel (or error full page), click the 'Send to Jira' button.
3. Complete the form details. You can edit the title and description of the ticket to add information.
4. The description field will be pre-populated with useful information such as the error's details (e.g. error type, group ID, name etc), and the URL to the Error in Contentsquare, for example.
If you have information from Jira fields that are required but not supported (see comprehensive list of unsupported fields below) you will see this notification and a locked the create button as shown below :
All unsupported fields
1. A custom field with a default value different than the expected type from the Jira API
2. Custom fields
Field Type | Field custom schema |
Date time | com.atlassian.jira.plugin.system.customfieldtypes:datetime |
Asset field | com.atlassian.servicedesk.assets-plugin:assetfield |
Text field read only | com.atlassian.jira.plugin.system.customfieldtypes:readonlyfield |
Versions | com.atlassian.jira.plugin.system.customfieldtypes:multiversion |
Fix versions | com.atlassian.jira.plugin.system.customfieldtypes:multiversion |
3. System fields
Field type | Field key |
Assignee | assignee |
Components | components |
Environments | environment |
`Due date | duedate |
Original estimate | timeoriginalestimate |
Links | subtasks |
Security level | security |
4. Click 'Send'.
5. Once you have saved the ticket, the error row will display the status ‘Sent to Jira’.
View the details on an existing JIRA ticket
1. Click on the '>' button to open the error side panel.
2. Click 'View Jira tickets'
3. In the table you can select the 'View ticket' button to open up the ticket details directly in Jira.
FAQs
1. Can I reverse the JIRA status in Error Analysis?
The Jira status is not reversible. Once a ticket is sent to Jira, the status will remain.
2. Can I edit the ticket in Error Analysis?
Once the ticket is sent, it can only be edited directly in Jira.
3. Is JIRA server supported?
No, only Jira cloud is supported.
4. Who sets up the JIRA integration?
The admin user of your account.