Filter errors to focus on a specific investigation. You can choose to filter by error type and filter based on status code for API errors or add conditions for specific parameters.
1. Click on the ‘Filter’ drop-down menu
2. Check the box of the error type(s) you want to filter by, from the dropdown list (JS, API or Custom errors).
3. Choose the error status (Dismissed, Undismissed or All).
For API errors you can also filter by status code. The options available are:
Group | Details |
All status codes | All status codes |
All 400's | API errors that have a status code 400-499 |
All 500's | API errors that have a status code 500-599 |
For custom errors you can add custom attributes.
4. Click 'Filter' to save your filter options.
You will be able to see how many filters were applied and you can hover over the filter button to see information on the filters.
Dismiss errors
Dismiss errors to focus on the errors you want to fix and the errors that you still want to analyze.
Example scenarios when you may need to dismiss errors:
- I have already investigated an error and concluded that it has no UX impact on users
- I have already investigated an error and decided not to fix it
1. Click on the '>' view more button to open the error side panel.
2. Click 'Dismiss this error'.
Important to note when dismissing errors:
1. Dismissing an error will apply to all Error Analysis tabs (All Errors, Errors by Pages and Errors by Page Groups. E.g If you dismiss an error group in the Errors tab and then go to the Errors by Pages tab, it will also be dismissed.
2. Dismissing an error will mark the error as dismissed for all users.
3. Dismissing an error is retroactive. E.g. If you dismiss an error group today and then update the Analysis context date range to one week ago, the error group will still be marked as dismissed.
4. We keep collecting errors that have been dismissed as they may become impactful later on.
5. When you dismiss an error group because it is not impactful in a certain context, you will dismiss it completely, even though it might be impactful in some other context. (E.g. The error was not impacting your checkout page but it actually impacts your registration page).
FAQs
Will my filter be saved?
Filters are only saved on the current session. If you log out and return, the filters will not be saved.
Do you still keep collecting errors that are marked as dismissed?
Yes, we keep collecting errors that have been marked as dismissed as the error may become impactful at a later date.
Can I un-dismiss an error?
Yes. Open the side panel of the error you need to un-dismiss and click 'Undismiss this error'.
How is the Analysis Context impacted if I dismiss an error?
When using the Analysis context to do error-based filtering (E.g. Creating a segment in Impact Quantification) all errors will be taken into account, including errors dismissed in Error Analysis. This logic also applies when building error based alerts and dashboards.
Are dismissed errors taken into account in the Frustration score?
Yes, dismissed errors are taken into account in the Frustration score. (Frustration score is part of Insights).