Session Replay Summaries help you quickly decide which replays to watch, by using Generative AI to give you a summarized breakdown of what happened during a replay, including:
- A quick summary of user behavior in a session replay
- Summarized key friction points encountered in the session
- Links to specific examples of friction points
How to use session replay summaries
Note: Can’t access replay summaries? It likely means the AI terms haven’t been accepted on your Contentsquare account. See the ‘Privacy and security’ section below for more details.
There are two types of replay summaries:
-
Group summaries: highlight key friction points and summarize behavioral patterns that appear across a set of up to 10 sessions. Access this by:
- Clicking the ‘Summarize replays’ button from the top right of the replay list
-
Individual summaries. Access these by:
- Clicking the ‘sparkle’ icon on a replay from the list
- Clicking the ‘Summarize’ button when watching a replay
About the replay summaries
Each replay summary includes the following sections:
- Key insights: Bulleted summaries of user behavior found in the replay
- Potential issues: Information about potential issues or friction encountered by the user with time-coded links, allowing you to jump to specific moments of interest in the replay.
- Detailed journey: Use the arrow icon(s) to expand the user journeys' details detected in the replay. Review user behavior and click the time-coded links to watch back the specific moment of interest.
Additionally, use the ‘thumbs up/down’ icons to leave us feedback about the replay summary.
Privacy and security
Note
Acceptance of the terms referenced below applies to all projects (including any created in the future) on your Contentsquare account and is effective for all existing and future AI product(s), feature(s), and service(s) provided.
In order to access replay summaries, you must accept the AI terms. This can only be done by an Admin user on your account, following the steps below:
1. Navigate to Session Replay and from the right-hand panel, click 'Get started'.
2. Review the linked terms and conditions and click 'Accept'.
FAQs
I don't know who the Admin users are on my account. How can I find out?
You can contact your Customer Success Manager or ask your internal team to identify the Admin users on your Contentsquare account.
You can learn more about user management and permissions here.
How can I share the AI Service Schedule with my legal team for review?
You can share the direct link to the AI Service Schedule here: https://contentsquare.com/legal/service-schedule-cs-ai
Do Session Replay Summaries work on projects with personal data masking applied?
Yes, as the input used for session replay summaries does not rely on masked data. Learn more about how personal data masking works with Session Replay.
Is it possible to disable Session Replay Summaries from displaying on my Contentsquare project?
Yes, account Admins are able to enable/disable Session Replay Summaries from the Console, on a per-project basis. Go to 'Console' > 'Modules & Features', then next to the 'AI' row, click 'Access'. Then simply toggle on or off 'Enable Session Replay Summaries' for the project to control visibility of the feature in that project.
Which AI models is Contentsquare using?
Please refer to our AI Model List for information on the models used for each generative AI feature in the Contentsquare platform, as well as Contentsquare’s Sub-processors List for more information about what data is processed by Contentsquare AI features.
What data is sent to AI models?
For session replay summaries specifically, we are currently sending the following data to the AI model as part of a prompt:
- Project-related data, such as website name and website URL.
- Field-related data: industry, subindustry, subindustry category.
- Data related to the user environment, such as the os or the device type.
- Data related to the user session itself, such as the session time, its duration, and the URLs visited during the session. For example:
- For each pageview, we send events that the user performed on the page, including user clicks and frustration events (e.g., rage clicks). We also send technical data such as Core Web Vitals metrics and technical errors (e.g, JavaScript errors, API errors).
- Aggregated data about the URLs visited during the session. This allows the comparison between the user experience during the session and the "average" experience. This includes: traffic volume (visits, pageviews), behavioral metrics (bounce rate, exit rate, etc), and core web vitals metrics.
Where can I learn more about the Privacy, Security, and compliance of Contentsquare’s AI features?
Please visit our Trust Portal for further details.