What is Session Replay
Session Replay lets you watch replays of users as they browse your website or mobile app. Instead of guessing what's happening on your site, you can see exactly how people navigate, where they struggle, and what drives them to convert or abandon.
What you can do with Session Replay
Session Replay helps you understand your users' experience by showing you what they see and do in replays.
See the real user experience
Watch actual user sessions to understand what's working and what's not. This helps you prioritize fixes based on real user behavior, not assumptions.
Understand why users struggle or abandon
See exactly where users get stuck, encounter errors, or give up on tasks. Whether it's a broken checkout flow, confusing navigation, or a technical issue, Session Replay shows you the problem from your user's perspective so you can fix it.
Validate hypotheses and design decisions
Your analytics might show high drop-off on a specific page, but Session Replay shows you why. Watch how users actually interact with new designs, features, or content before and after changes to understand the real impact of your updates.
Save time with AI-powered summaries
Instead of watching hours of replays, let AI automatically highlight key moments and flag potential issues in each session. (requires Growth, Pro or Enterprise plans)
Key features of Session replay
- Replay list view: Search, filter, and sort sessions to find exactly what you're looking for.
- AI summaries: Get an instant overview of a session without watching it in full. (requires Growth, Pro or Enterprise plans)Second bullet point item
- Replay player: Skip to the moments that matter, adjust playback speed, and see exactly what users clicked, typed, and viewed.
- Event stream: See a detailed log of every click, gesture, page view, and error in the session.
- Snapshot and Zoning integration: Save important sessions to revisit for bug reports, training, or stakeholder presentations. (requires Growth, Pro or Enterprise plans)
- Share replays: Share replays with your team.
- Favorite replays: Save important sessions to revisit for bug reports, training, or stakeholder presentations.