Category: Voice of customer
This integration is only available for Web projects.
What to Expect
The Contentsquare x Screeb integration enables you to get a complete overview of your user product experience. See where people struggle, ask them what you could improve, and guide your customers to success and adoption of your new features.
With the Screeb integration you can:
- Send Screeb surveys data to Contentsquare to filter your reports on responses.
- Send Contentsquare tracking data to Screeb to proactively display surveys and product tours based on visitors’ behavior.
- Access Contentsquare Session Replay from survey reports in Screeb to get the full context when you review feedback.
This integration can only be activated by the Contentsquare Support team or your dedicated CSM.
Implementation
Send Screeb data into Contentsquare
1. Read the article How to install an integration and follow the instructions to enable this integration.
2. Screeb Data is sent to Contentsquare using the Enrichment API. When a survey is answered, the survey data is sent from the Screeb platform.
How to check that the Integration is correctly installed and is working:
Start a Screeb survey, answer it and wait for the survey status to appear in Contentsquare.
Session Replay access in Screeb
If the Session Replay feature is enabled in your Contentsquare account, you should also see a 'Watch Contentsquare Session Replay' button under each of your survey responses in Screeb. When you click on it, it will bring you to Contentsquare to watch the session.
Send Contentsquare tracking data into Screeb
1. In Contentsquare, go to your project Console. Click on the API credential tab and create project credentials.
2. Copy the Client ID and Secret displayed on this screen.
Note: Make sure you create API credentials on the Project Level, and not on the Account Level.
3. Go back to Screeb, in the integration section, and install the Contentsquare Destination integration.
4. Paste the Client ID and Secret in the corresponding fields. Click on 'Verify Contentsquare Source credentials' to validate the information. If the details are correct, the integration should be installed.
Verifying it works
Go to your Screeb workspace settings and click on User Events. Here, you should see the Contentsquare tracking data appearing in real time. You can use this data to build your survey and product tour audiences.
What we collect
Dynamic Variables
| Key | Value | Data type |
| FB_SC_Respondent ID | John Doe (7ar33fe1) | String |
|
FB_SC_Survey Displayed
|
Survey Name (2be41fe0) | String |
|
FB_SC_Survey Started
|
Survey Name (2be41fe0) | String |
| FB_SC_Survey Completed | Survey Name (2be41fe0) | String |
| FB_SC_Survey Closed | Survey Name (2be41fe0) | String |
| FB_SC_Message Displayed | Survey Name (2be41fe0) | String |
| FB_SC_Message Started | Survey Name (2be41fe0) | String |
| FB_SC_Message Completed | Survey Name (2be41fe0) | String |
| FB_SC_Message Closed | Survey Name (2be41fe0) | String |
| FB_SC_Survey NPS Score | 10 | Number |
| FB_SC_Survey CES Score | 7 | Number |
| FB_SC_Survey CSAT Score | 7 | Number |
| FB_SC_Survey Scoring Score | 5 | Number |
What we send
Session Replay
In order to correctly use the session replay feature, you must have the ETR (”Event Trigger Replay”) enabled on your project. Contact your CSM for more information.
URL Example: https://app.contentsquare.com/quick-playback/index.html?pid=XXXX&uu=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx&sn=XX&pvid=X&recordingType=cs&vd=sc