A HAR (HTTP Archive) file is a JSON-formatted archive file that contains information about the most recent network activity as recorded by your web browser. It tracks all the interactions, such as web requests and responses between a web browser and a website. The HAR file records each resource loaded by the browser, as well as the time it took to load each resource.
How to create a HAR file for Chrome
1. Open Google Chrome and go to the webpage where you are experiencing the problem.
2. Open the Developer Tools by pressing Ctrl+Shift+I on Windows or Cmd+Option+I on Mac.
3. Click on the Network tab.
4. Make sure the round button in the upper left corner is in red. If it’s grey, double-click it to begin recording the interactions.
5. Enable the Preserve log option to record all the web requests and responses.
6. Click the 'Record' (⚫) button to start recording
7. Reproduce the problem by repeating the steps.
8. Click the 'Export HAR' (↓) button to download and save the HAR file
How to Sanitize the HAR files
To ensure the best security, please use the Cloudflare Sanitize Tool. This tool removes cookies and tokens related to sessions.
1. Start by visiting HAR File Sanitizer.
2. You will be prompted to upload your HAR file-
3. Once the file has loaded, you will see a list of cookie and header names, query string parameters, and MIME types that can be sanitized. Click to sanitize all cookie and header values.
4. Click on "Download Sanitized HAR" button.
5. In order to confirm that the values were redacted, please visit the HAR Analyzer tool.
6. To update the file and analyze it, please click on Choose Files-
7. Select a few requests and verify that in the right panel's "Response" and "Cookies" tabs, the values are shown as redacted. For example -
How to share the HAR file with Contentsquare Support
To keep our server safe from potential security risks, we ask you to upload the HAR file to NextCloud. Our Support team will share the link with you to upload the file.
1. To upload the HAR file, you will receive a sharing link from Contentsquare Support.
2. Open the sharing link you have received and click on "Select or drop files| -
2. Once the file is uploaded, it will be displayed under "Uploaded files:"
3. Lastly, please let us know when you have uploaded the file, so the Support team can review it and try to reproduce the issue.