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How to Use Incognito Mode for Troubleshooting

The article explains how to open an incognito or private window in various browsers using keyboard shortcuts: Ctrl+Shift+N (Cmd+Shift+N on Mac) for Chrome, Edge, and Safari, and Ctrl+Shift+P (Cmd+Shift+P on Mac) for Firefox. It advises logging into the application in this window and reproducing the issue to test it.

How to Open and Test in an Incognito Window

1. Open a New Incognito/Private Window

Choose your browser below for the specific keyboard shortcut:

  • Google Chrome: Press Ctrl + Shift + N (on Windows) or Cmd + Shift + N (on a Mac).
  • Mozilla Firefox: Press Ctrl + Shift + P (on Windows) or Cmd + Shift + P (on a Mac).
  • Microsoft Edge: Press Ctrl + Shift + N (on Windows) or Cmd + Shift + N (on a Mac).
  • Safari: Go to the File menu and select New Private Window, or press Cmd + Shift + N.

2. Log In and Recreate the Issue

In the new private window that opens, navigate to the application (e.g., app.contentsquare.com), log in with your credentials, and try to perform the exact same steps that caused the issue before.