This article outlines steps you can take to check your Contentsquare tag installation.
How to verify the tag installation from inside the Contentsquare app
1. Click on 'Get Started' from the main menu.
2. Click 'Verify installation'. The 'Get started' page will be available until you complete all the listed steps.
2. Enter the URL of the site where you installed the Tag.
3. Click 'Verify installation'.
This button will open a browser window and display a message telling you if the tag is installed correctly. Please use the tracking tag FAQ at the end of this page for further assistance.
How to verify the tag installation with the Contentsquare Tracking Setup Assistant
The Contentsquare Tracking setup assistant is a Chrome extension that helps you quickly check the configuration of the main tracking tag.
To download and use the extension please follow the steps on Contentsquare Tracking Setup Assistant.
FAQ for Contentsquare tag verification issues
Why am I seeing "Tracking code not found"?
There are 3 common reasons why the verification is not working properly:
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The tag hasn't yet been added to your website or is being blocked by a browser extension
Double-check that the Contentsquare tag has indeed been added to your site. Ensure any browser extensions that block network requests (e.g. ad blockers) are turned off during the verification process.
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The tag was added incorrectly
Try adding the tag once again. We also suggest avoiding pasting the tag code in word processors and other text editing programs before pasting the Contentsquare tag on your site as these programs tend to automatically alter the content of the tag for styling.
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No traffic to your site
Contentsquare verifies tracking as being active if it detects at least one visit in the past hour. If your site hasn’t had any visitors within the past hour(s), this could be due to low traffic to your site or perhaps that the tag isn’t installed.
If you didn't block your IP in your Contentsquare account and you don't have Do Not Track enabled in your browser, you can browse the pages of your site to trigger the activation. Once you do that, refresh Contentsquare after 2-3 minutes to see if you’ve triggered the activation.
How come I'm seeing data from a different site?
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The tag from a different site has been added
It's possible that the incorrect tag has been added to your site.
Compare the tag, specifically the csq- number, that’s present on your website to the tag you’ve just copied. If the csq- number is different, then you can confirm that the wrong tag has been added. Remove the tag that is present on your site by retracing your installation steps, then add the correct tag on your website.
Why has Contentsquare suddenly stopped collecting data?
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The tag was accidentally removed during an update to your site
Sometimes during website changes, the tag can be accidentally removed. If the verification fails, you may need to re-add the tag by following our installation guide.