Plan Availability: Sense Analyst is available as a paid add-on for customers on Pro and Enterprise plans.
Use Sense Analyst to explore your Conversational Intelligence data alongside your Contentsquare data. Ask questions about customer support conversations to understand contact drivers, resolution rates, and sentiment trends.
Try prompts like:
- "What are the top contact reasons this month?"
- "Which contact reasons have the lowest resolution rate?"
- "Find unresolved conversations about billing in the past week."
- "Are there any checkout errors linked to support tickets about payment failures?"
Sense Analyst returns contact driver metrics, trends, and resolution rates - broken down by category and volume.
To investigate further, Sense Analyst searches individual conversations matching your query and surfaces relevant transcript excerpts.
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FAQs
Does Sense Analyst access the full conversation transcript?
Yes. Sense Analyst can retrieve and display full conversation transcripts to answer your questions. However, the LLMs used to power Sense do not have access or process the conversation transcript content. Please note that displayed transcripts may contain personal data entered by your customers during support interactions. The legal terms covering this data processing are addressed in the Conversation Intelligence Schedule. For more information about how Sense Analyst processes personal data and the AI models used, please visit the following link.
Is this available for Mobile App projects?
No. Conversational Intelligence (CI) in Sense Analyst is available for web projects only.
Do any additional contract terms apply to CI in Sense Analyst?
Yes. The dedicated Conversation Intelligence Schedule will need to be accepted before enabling.