Exclude errors (previously known as dismiss errors) to focus on the errors you want to fix and the errors that you still want to analyze. Example scenarios when you may need to exclude errors:
- I have already investigated an error and concluded that it has no UX impact on users
- I have already investigated an error and decided not to fix it
How to exclude errors
Only Admins can exclude errors.
- From Error Analysis, click on an error that you want to exclude.
From the top of the panel that opens, click 'exclude this error'.
- To include the error, click the same button again now reading 'Include'.
Good to know when excluding errors
- Applies to Error Analysis widgets, Error Explorer, analysis context, segments and metrics in dashboards & alerts: Once an error has been excluded, it will be excluded from results after setting your analysis context (when using an error condition) and related error based segments. It will also be excluded by default from results in Error Explorer (All Errors, Errors by Pages and Errors by Page Groups). For example, If you exclude an error group in the Errors tab and then go to the Errors by Pages tab, it will also be excluded.
- excluded for all users: excluding an error will mark the error as excluded for all users on your project.
- excluding an error is retroactive: For example, if you exclude an error group today and then update your analysis context date range to one week ago, the error group will still be marked as excluded.
Error data is still collected: We keep collecting errors that have been excluded as they may become impactful later on. - Consider all contexts: When you exclude an error group because it is not impactful in a certain context, you will exclude it completely, even though it might be impactful in some other context. (E.g. The error was not impacting your checkout page, but it actually impacts your registration page).
FAQs
Will my filter be saved?
Filters are only saved on the current session. If you log out and return, the filters will not be saved.
Do you still keep collecting errors that are marked as excluded?
Yes, we keep collecting errors that have been marked as excluded as the error may become impactful at a later date.
I've noticed a sudden change in my results when applying error based conditions, segments, and metrics?
If you noticed a sudden change in your error analyses from the 23rd of April 2025 when:
- setting your analysis context with an error condition
- using error based segments
- using error based metrics in dashboard widgets and alerts
This may be related to an improvement we made to the handling of excluded errors in those scenarios, from that date.
Previously, excluded errors were included in these results, but from the 23rd of April 2025 they became excluded to help you focus on your errors of interest. As this change is retroactive, depending on your volume of excluded errors, you may notice a change in results.
You can check your volume of excluded errors by going to Error Analysis > Error Explorer and applying the "excluded errors" filter.
Are excluded errors taken into account in the Frustration score?
Yes, excluded errors are taken into account in the Frustration score. (Frustration score is part of the Insights capability).