What to expect

This integration will help you to assess how performances affect your customer's experience. You will be able to access Contentsquare session replays directly in your APM Dashboard in order to see exactly what a user was doing when an error occurred and combine the technical data of your APM with the behavioral data surfaced from Contentsquare to uncover and prioritize the issues that have the greatest impact on your customer experience and revenue. When identifying an issue in a Contentsquare session replay, you will also be able to find the link to the corresponding Blue Triangle session so that you can investigate it further in your APM.

What we collect

Dynamic Variables

Key	Value	Data Type
APM_BT_SessionID	100100130628987777	Text
APM_BT_Session Link	https://portal.bluetriangle.com/btportal/web/index.php?r=real-user-monitoring%2Fperformance-detail&sid=123&startEpochTime=1167574259000&endEpochTime=1167585059000&sessionID=465373696896706263	Text

APM_BT_Session Link

This Dynamic Variable is used to link to Blule Triangle from the replay session as shown in the verification section below. There is no use to query this variable.

What we send

Session replay

URL Example: https://app.contentsquare.com/quick-playback/index.html?pid=3771&uu=cc912cdb-ee03-a739-a659-ad2a5b1f08bb&sn=12&pvid=1&recordingType=cs&vd=bt

Implementation

Implementation Steps

For this integration to work you will need to have the Blue Triangle RUM (Real User Monitoring) tag on all the pages of your site.

Click here to access their documentation.

Step 1

Please go to the section How to request an integration to see the instructions to enable this integration. You can then return here once completed.

In order to use the full integration, please provide your Contentsquare CSM or support team with your Blue Triangle Site ID. It is a number that is in the URL of your BT app. The parameter in the URL is sid and this will allow you go from the Contentsquare session replay to the relevant Blue Triangle session. See usage instructions below.

If you have already completed the step above then continue below.

Step 2

Contact Blue Triangle and request that they enable the Contentsquare integration API in your tag. This is required bttUT.ctGif

Verifying it works

You can use the chrome extension to check the results are sent to CS.

Note that it will only send this once per session on the very first pageview, so to complete this test you will need to delete cookies then reload.

Check inside the Blue Triangle platform for the replay link. It will only have a replay link for those users who have replays collected.

If you don't see it there then please contact your Blue Triangle technical contact and ask them to check this with the integration developer.

Link from Contentsquare to Blue Triangle

Assuming you have already provided Contentsquare with the Blue Triangle site ID, you can then check if the link from Contentsquare session replays works to Blue Triangle by going to any replay session that was captured after the integration was enabled and do the following in the very first pageview of the session.

Click the 3 dots then Show variables

You will then see this popup. Click the DVAR tab and find the APM_BT_Session Link key which contains a link to Blue Triangle. You can click Copy value and paste into your browser to open it. In the future this URL will be clickable.

This should then take you straight to the same session in Blue Triangle:

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